A1 Mechanical Oakey 193A Bridge Street, Oakey QLD 4401 ABN: 27 742 018 018
Last updated: 15 October, 2026
1. About this policy
A1 Mechanical Oakey (“we”, “us”, “our”) respects your privacy. This policy explains how we collect, use, store and share your personal information when you visit our website, contact us, or bring your vehicle to our workshop for servicing, repairs or a Queensland safety certificate.
We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website or services, you agree to your information being handled as described here.
2. What personal information we collect
Depending on how you deal with us, we may collect:
- Contact details – your name, phone number, email address and postal or residential address.
- Vehicle details – make, model, year, registration number, VIN, engine number, odometer reading, service history and the condition of your vehicle.
- Booking and job details – appointment times, the work you request, quotes, invoices, inspection results and any notes about your vehicle or the work carried out.
- Payment information – details needed to process your payment. Card payments are handled by our payment provider; we do not store your full card number.
- Website information – technical details such as your IP address, browser type, device, pages visited and time spent on our site, collected through cookies and similar tools.
- Correspondence – any messages, enquiries, feedback or reviews you send us.
We do not usually collect sensitive information (such as health information). If you choose to give us any, we will only use it for the purpose you provided it.
You can make a general enquiry without identifying yourself, but we need your name, contact details and vehicle details to book in and carry out work on your vehicle.
3. How we collect your information
We collect personal information directly from you when you:
- phone, email or message us;
- fill in a contact or booking form on our website;
- drop your vehicle off or visit our workshop;
- pay for our services; or
- leave feedback or a review.
Sometimes we may receive information about you from third parties, such as an insurer, fleet manager, vehicle owner (if someone else books the vehicle in), or a towing service. If we collect information this way, we will handle it under this policy.
4. How we use your information
We use your personal information to:
- provide quotes, book appointments and carry out servicing, repairs and inspections;
- issue Queensland safety certificates and meet our obligations as an approved inspection station;
- contact you about your vehicle, including updates, approvals for extra work and pick-up times;
- process payments and keep business and tax records;
- handle warranty claims, parts returns and customer enquiries or complaints;
- send service reminders (for example, when your next service or safety certificate is due);
- improve our services and website; and
- meet our legal and regulatory obligations.
We will not use your information for any other purpose unless you have agreed, or the law allows or requires it.
5. Who we share your information with
We do not sell, rent or trade your personal information. We only share it where needed to deliver our services or where required by law, including with:
- The Department of Transport and Main Roads (TMR) – details of safety certificate inspections, as required by Queensland law for approved inspection stations;
- Parts suppliers, manufacturers and specialist repairers – where needed to order parts, carry out specialised work or process warranty claims;
- Insurers, fleet managers or the vehicle owner – where they are involved in the job or paying for it;
- Payment processors and our bank – to process payments;
- Our accountant, IT, website and booking-system providers – who help us run our business and are required to keep your information confidential;
- Debt collection agencies – if an account remains unpaid; and
- Police, courts or government agencies – where we are required or authorised by law.
6. Overseas disclosure
Some of our service providers, such as email, website hosting or cloud software providers, may store information on servers located outside Australia. Where this happens, we take reasonable steps to make sure those providers protect your information in a way that is consistent with the Australian Privacy Principles.
7. Cookies and website analytics
Our website may use cookies and analytics tools (such as Google Analytics) to understand how visitors use the site and to improve it. This information is generally collected in a form that does not identify you personally.
You can set your browser to refuse or delete cookies. Some parts of the website may not work properly if you do.
Our website may contain links to other websites, such as social media pages or review platforms. We are not responsible for the privacy practices of those sites and recommend you read their privacy policies.
8. Marketing and reminders
We may contact you with service reminders, safety certificate reminders or occasional offers. You can opt out at any time by using the unsubscribe link in our emails, replying “STOP” to our text messages, or contacting us directly. Opting out of marketing will not affect messages about work currently being done on your vehicle.
9. How we store and protect your information
We store personal information in paper records at our workshop and electronically in secure, password-protected systems. We take reasonable steps to protect it from misuse, interference, loss, and unauthorised access, change or disclosure.
We keep your information only for as long as we need it for the purposes above, including to meet tax, warranty and regulatory record-keeping requirements. After that, we securely destroy or de-identify it.
If a data breach occurs that is likely to cause serious harm, we will notify you and the Office of the Australian Information Commissioner (OAIC) where required by law.
10. Accessing and correcting your information
You can ask to see the personal information we hold about you, or ask us to correct it if it is inaccurate, out of date or incomplete. Please contact us using the details below. We will respond within a reasonable time, usually within 30 days. We may need to confirm your identity first.
In limited cases, the law may allow us to refuse access. If so, we will explain why in writing.
11. Complaints
If you have a concern about how we have handled your personal information, please contact us first. We will look into it and respond within 30 days.
If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner:
- Website: www.oaic.gov.au
- Phone: 1300 363 992
12. Contact us
For any questions about this policy or your personal information, please contact:
A1 Mechanical Oakey 193A Bridge Street, Oakey QLD 4401 Phone:07 4691 3711 Email: a1mechanicaloakey@gmail.com
13. Changes to this policy
We may update this privacy policy from time to time. The latest version will always be available on this page, with the date it was last updated shown at the top.